A Decade ofTransformational Leadership
Senior learning & development executive with a proven track record of building world-class training organizations, driving digital transformation, and delivering measurable business impact at enterprise scale.
Core Competencies
Learning & Development
Leadership & Management
Technology & Production
Tools & Platforms
Training & DevelopmentOfficer
Leading enterprise-wide learning strategy for one of the nation's largest federal agencies, driving workforce transformation through innovative training solutions that impact 60,000+ employees serving millions of Americans daily.
Strategic Achievements
Enterprise Learning Transformation
Spearheaded a comprehensive transformation of the agency's learning ecosystem, transitioning from legacy classroom-based training to a modern, blended learning approach that increased training accessibility by 400% while reducing delivery costs by 35%.
- Reduced time-to-competency by 45% for new hires
- Achieved 94% learner satisfaction scores
- Eliminated $1.2M in annual travel costs
- Enabled 24/7 learning access for all 60,000+ employees
Strategic Workforce Development
Designed and implemented a multi-tiered leadership development program that identifies high-potential employees and prepares them for supervisory and management roles, directly addressing succession planning challenges across the agency.
- 150+ leaders developed through executive coaching
- 87% of program graduates promoted within 18 months
- Reduced external hiring costs by $2.1M annually
- Created standardized competency frameworks
Performance-Driven Learning Analytics
Established the agency's first comprehensive learning analytics program, connecting training investments directly to operational performance metrics and enabling evidence-based decisions on workforce development priorities.
- Built real-time dashboards tracking 50+ KPIs
- Identified training gaps reducing errors by 28%
- Optimized curriculum based on performance data
- Presented insights to executive leadership quarterly
Leadership Domains
Strategic Planning & Execution
Architect multi-year learning strategies aligned with agency mission and federal mandates, translating executive vision into actionable training initiatives with measurable outcomes.
Organizational Change Leadership
Drive enterprise-wide adoption of new technologies, policies, and procedures through comprehensive change management strategies that minimize resistance and accelerate acceptance.
Technology & Innovation
Evaluate and implement cutting-edge learning technologies that enhance training effectiveness, improve learner engagement, and deliver measurable return on investment.
Executive Communication
Present complex training initiatives and outcomes to senior leadership, translating technical details into business impact narratives that drive continued investment and support.
“Transforming how America's largest public-facing agency develops its workforce— one strategic initiative at a time.”
Project Manager(Detail Assignment)
Selected for a high-visibility detail assignment to lead the development of a mission-critical enterprise application that transformed how 40,000+ employees guide millions of Americans toward digital self-service options— dramatically improving operational efficiency and customer experience.
Leadership Impact
Cross-Functional Team Leadership
Directed a diverse team spanning software development, UX design, policy compliance, field operations, and executive stakeholders—aligning competing priorities toward a unified product vision.
- Led daily standups and sprint planning
- Resolved cross-team dependencies
- Maintained 95% team satisfaction
- Zero attrition during project
Executive Stakeholder Management
Presented progress updates and strategic recommendations to agency executives, securing continued investment and organizational support for the initiative.
- Monthly executive briefings
- Secured $2.8M additional funding
- Quarterly board presentations
- Built coalition across departments
Change Management Excellence
Developed and executed a comprehensive change management strategy that achieved near-universal adoption within 6 months of launch—far exceeding industry benchmarks.
- Training for 40,000+ users
- Peer champion network of 200+
- Help desk deflection: 85%
- User satisfaction: 4.6/5.0
Risk & Issue Management
Proactively identified and mitigated project risks, maintaining schedule adherence despite complex technical challenges and evolving requirements.
- Managed 150+ risk items
- Zero critical issues at launch
- Contingency plans for all milestones
- Weekly risk review meetings
Vendor & Contract Oversight
Managed relationships with external development vendors and contractors, ensuring quality deliverables and cost-effective resource utilization.
- Negotiated favorable terms saving 20%
- Managed 5 vendor relationships
- Quality gates for all deliverables
- 100% contract compliance
Agile Transformation
Transitioned team from waterfall to agile methodology, dramatically improving delivery speed, quality, and team morale.
- Implemented Scrum framework
- Reduced cycle time by 60%
- Improved defect detection by 80%
- Team certified in Agile practices
Technical Innovation
Intelligent Service Routing
Built an AI-powered decision engine that analyzes customer needs in real-time and recommends the optimal service channel—reducing wait times and improving first-contact resolution rates.
- Natural language processing for query understanding
- Predictive modeling for service demand
- Continuous learning from user feedback
Interactive Service Guide
Designed an intuitive interface enabling employees to quickly navigate complex Social Security programs and confidently guide customers through available online services.
- Smart search with fuzzy matching
- Context-aware recommendations
- Integrated help documentation
Performance Analytics Dashboard
Implemented comprehensive tracking of digital adoption metrics, enabling leadership to measure ROI and identify opportunities for service improvement.
- Executive-level reporting automation
- Regional performance comparisons
- Trend analysis and forecasting
Mobile-First Design
Engineered a responsive application accessible from any device, ensuring field office employees could assist customers whether at their desk or on the floor.
- Touch-optimized interface
- Offline data caching
- Instant load times under 2 seconds
Accessibility & Compliance
Ensured full Section 508 compliance and WCAG 2.1 AA standards, making the application accessible to all employees regardless of ability.
- High contrast mode
- Voice navigation support
- Adjustable text sizing
Integration Architecture
Designed a robust API layer connecting SSONET with 15+ existing agency systems, enabling seamless data flow and eliminating manual data entry.
- Real-time data synchronization
- Secure authentication protocols
- Error handling and retry logic
Project Lifecycle
Discovery & Strategy
3 monthsConducted extensive stakeholder interviews across 50+ field offices, analyzed customer service data, and developed a comprehensive product roadmap aligned with agency digital transformation goals.
Development & Iteration
8 monthsLed agile development sprints with cross-functional teams including IT, policy experts, and field office representatives. Implemented continuous feedback loops to refine features based on real-world usage.
Enterprise Deployment
4 monthsOrchestrated nationwide rollout to 1,300+ field offices, including comprehensive training programs, change management initiatives, and 24/7 support infrastructure.
Optimization & Scale
OngoingContinuously analyze usage patterns and customer feedback to enhance functionality, expand features, and maximize digital adoption across all service channels.
“Empowering every frontline employee to become a digital ambassador— connecting millions of Americans with the online services that simplify their lives.”
Senior ManagerLearning Operations & Production
Built and led a world-class media production operation within a federal agency—managing a $3 million studio, directing a team of 7 senior creatives, and producing 1,200+ training assets annually that reached every employee across the agency.
Production Studio
$3 Million Broadcast-Quality Production Studio
Designed, built, and managed a state-of-the-art media production facility that rivals commercial broadcast operations—enabling the creation of Hollywood-quality training content at a fraction of external production costs.
Camera Systems
- 4K Broadcast Cameras
- PTZ Remote Cameras
- Wireless Camera Rigs
- Drone Cinematography
Lighting & Audio
- Professional LED Lighting
- Teleprompter Systems
- Broadcast Audio Consoles
- Sound Isolation Booth
Production Infrastructure
- Green Screen Cyclorama
- Virtual Set Technology
- Live Switching Console
- Multi-channel Recording
Post-Production
- Color Grading Suite
- Motion Graphics Station
- 5.1 Audio Mixing
- Asset Management System
Annual Production Output
Live Training Broadcasts
Enterprise-wide live training sessions reaching thousands of employees simultaneously with real-time Q&A, interactive polling, and on-demand replay access.
eLearning Modules
Interactive, SCORM-compliant training modules featuring branching scenarios, knowledge checks, and performance-based assessments aligned with adult learning principles.
Video Productions
Professional video content ranging from executive messages to complex procedural training, including 3D animation, motion graphics, and documentary-style productions.
Multimedia Assets
Infographics, job aids, interactive PDFs, and visual learning materials that support just-in-time performance support across all agency operations.
Team Leadership
Building & Leading High-Performance Creative Teams
Recruited, developed, and managed a team of elite instructional designers—transforming a traditional training unit into an innovative production powerhouse capable of competing with commercial media agencies.
Managed a team of senior instructional designers, each specializing in different modalities—from video production to interactive eLearning to live virtual training.
Achieved exceptional team retention through career development opportunities, creative freedom, and a culture that celebrated innovation and excellence.
Implemented agile workflows and modern production tools that increased team output by 35% while maintaining the highest quality standards.
Team productions recognized with federal training excellence awards, multimedia competition wins, and industry recognition for innovation.
Team Development Programs
Technical Skills Development
Invested in continuous learning with certifications, conferences, and hands-on training in emerging technologies
- Adobe Certified Experts: 5 team members
- Articulate Certified: 100% of team
- Annual conference attendance for all
Leadership Pipeline
Created growth paths enabling team members to advance into supervisory and management roles
- 3 team members promoted to management
- Mentorship pairing program established
- Individual development plans for all
Cross-Training Initiative
Built redundancy and versatility by cross-training team members in multiple production disciplines
- All members proficient in 3+ tools
- No single point of failure on projects
- Improved collaboration and knowledge sharing
Innovation Time
Dedicated 10% of work time to experimental projects, new technology exploration, and process improvements
- 5 new production techniques adopted
- Internal tool automations created
- Pilot programs for VR/AR training
Technology & Tools Managed
eLearning Authoring
Industry-leading rapid development tools for creating engaging, interactive learning experiences
Adobe Creative Cloud
Enterprise Creative Cloud subscription powering all aspects of professional multimedia content creation
Virtual Delivery Platforms
Enterprise-scale platforms for live training, webinars, and virtual classroom experiences reaching 40,000+ employees
Production & Asset Management
Professional systems for managing high-volume content production workflows and digital asset libraries
Operational Excellence
Production Operations
Established scalable production workflows that enabled the team to handle 300% more requests without additional headcount through process automation and workflow optimization.
- Intake-to-delivery reduced from 8 weeks to 3 weeks
- Quality assurance pass rate increased to 99.2%
- Stakeholder satisfaction scores of 4.8/5.0
- Implemented agile sprints for content development
- Created self-service request portal reducing admin overhead 60%
Budget Management
Managed multi-million dollar operational budgets including equipment, software licensing, contractor support, and facility costs with rigorous financial oversight.
- Delivered projects 15% under budget consistently
- Negotiated enterprise licenses saving $400K annually
- Built business case for $3M studio investment
- Secured additional $500K for emerging technology pilots
- Achieved 100% budget transparency with executive reporting
Vendor & Contract Management
Oversaw relationships with external production vendors, freelancers, and technology partners to extend team capabilities and handle peak demand periods.
- Managed 25+ vendor relationships
- Established preferred vendor agreements saving $200K
- Maintained 100% contract compliance
- Negotiated volume discounts on all major platforms
- Created vendor scorecard system improving quality 40%
Quality & Standards
Developed and enforced production standards ensuring consistent, accessible, and compliant training content across all modalities and platforms.
- Created agency style guide adopted nationally
- 508 accessibility compliance: 100%
- Zero audit findings in 3 consecutive years
- Established quality gates for all content types
- Built automated accessibility testing pipeline
Process Innovation
Pioneered innovative production methodologies that dramatically accelerated content development while improving quality and reducing costs.
- Implemented modular content architecture
- Created reusable template libraries (200+ templates)
- Automated repetitive production tasks
- Reduced revision cycles by 65%
- Established rapid prototyping framework
Risk Management
Implemented robust disaster recovery, backup systems, and business continuity planning to ensure uninterrupted production operations.
- Zero data loss incidents in tenure
- Created redundant storage infrastructure
- Established 4-hour recovery time objective
- Developed pandemic response plan (critical for COVID)
- Maintained operations through building relocations
“Building a creative powerhouse within government—proving that world-class production quality and federal efficiency can coexist beautifully.”
Ready to Transform Your Organization?
With a proven track record of building high-performing teams and delivering enterprise-scale learning solutions, I'm ready to bring this expertise to your organization.